Effective date: 9 September 2026
Last updated: 9 September 2026
These Terms and Conditions (“Terms”) govern your use of the AOLR website, applications and apps, and any services, content, products or other features made available through them.
Please read these Terms carefully before using the Website or Application. By accessing or using the Website or Application, you agree to be bound by these Terms. If you do not agree with them, you should not use the Website or Application.
1. About AOLR
The website, applications and related services are operated under the name AOLR (“AOLR”, “we”, “us” or “our”).
AOLR is a trading/business name and is not represented as a separate incorporated legal entity.
Contact address: Surrey, United Kingdom
Email: [email protected]
If you have any questions, complaints or other enquiries concerning the Website, Application, Services or these Terms, please contact us using the email address above.
2. Definitions
In these Terms:
- “Website” means the AOLR website, including its pages, subdomains and associated web-based services.
- “Application” or “App” means any software application made available by or on behalf of AOLR for use on a mobile device, computer, tablet or other device, including any associated updates or versions.
- “Services” means any services, functionality or features made available by AOLR through the Website, Application or otherwise.
- “Content” means text, photographs, graphics, images, video, audio, software, data, information and other material made available through the Website, Application or Services.
- “User”, “you” or “your” means any person accessing or using the Website, Application or Services.
- “Terms” means these Terms and Conditions, together with any documents expressly incorporated into them.
Where additional terms apply to a particular product, service, Application, App, promotion or feature, those terms will be made available to you before they become applicable.
3. Acceptance of these Terms
By using the Website, Application or Services, you confirm that:
- you have read and understood these Terms;
- you agree to comply with them and with applicable laws and regulations; and
- you are legally capable of entering into any agreement that you make through the Website, Application or Services.
If you are using the Website, Application or Services on behalf of a business or other organisation, you confirm that you have authority to accept these Terms on its behalf.
If you are under the minimum age required by applicable law to enter into a contract, you may only use the Website, Application or Services with the involvement and permission of a parent or legal guardian where required.
4. Changes to these Terms
We may update these Terms from time to time, for example to reflect changes to the Website, Application, Services, applicable law or regulatory requirements.
The current version will be published on the Website and, where appropriate, within the Application, with its effective date.
Changes will not retrospectively alter contractual rights or obligations that have already arisen, except where permitted or required by law.
Where a change materially affects an ongoing contract with you, we will provide any notice required by applicable law and, where appropriate, give you a reasonable opportunity to terminate the affected service.
Your continued use of the Website, Application or Services after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.
5. Use of the Website and Application
You may use the Website, Application and Services only for lawful purposes and in accordance with these Terms.
You must not:
- use the Website, Application or Services for any unlawful, fraudulent or malicious purpose;
- attempt to gain unauthorised access to the Website, Application, its systems or other users’ accounts;
- interfere with or disrupt the Website, Application or their underlying infrastructure;
- introduce malware, viruses or other harmful code;
- attempt to circumvent security or access controls;
- use automated systems to access or collect information from the Website or Application in a manner that places unreasonable demands on our systems;
- impersonate another person or misrepresent your identity or affiliation;
- use the Website, Application or Services in a way that infringes another person’s rights; or
- use Website or Application Content for a purpose prohibited by these Terms or applicable law.
We reserve the right to restrict or suspend access where reasonably necessary to protect the Website, Application, our users, our systems or third parties, or where we reasonably believe that these Terms have been breached.
6. Application installation and updates
Where an Application is made available for download or installation, you may need to obtain it through an applicable app store, software distribution platform or other authorised source.
You are responsible for ensuring that your device meets any applicable technical requirements for the Application.
We may release updates, upgrades, security fixes or other changes to an Application from time to time.
Some updates may be necessary for continued functionality, security or compatibility.
You should install relevant updates where reasonably practicable.
We do not guarantee that an Application will remain compatible with every device, operating system or third-party platform indefinitely.
Where an Application is obtained through an app store or other third-party platform, your use of that platform may also be subject to the platform provider’s terms and conditions.
7. Website, Application and Service availability
We aim to keep the Website, Application and Services available and functioning correctly, but we do not guarantee that they will always be available, uninterrupted, secure or error-free.
The Website, Application or Services may occasionally be unavailable because of maintenance, upgrades, technical problems, circumstances outside our reasonable control or other operational reasons.
We may modify, suspend or discontinue any part of the Website, Application or Services where reasonably necessary.
Nothing in this section limits any rights you have under applicable consumer or other mandatory law.
8. Information on the Website and Application
We aim to ensure that information published through the Website and Application is accurate and reasonably up to date.
However, unless expressly stated otherwise, Website and Application Content is provided for general information and should not automatically be treated as professional, legal, financial, medical, technical or other specialist advice.
You should obtain appropriate professional advice where your circumstances require it.
We may correct errors, omissions or inaccuracies when they are identified.
9. Products and services
Where AOLR offers products or services for purchase through the Website, Application or another channel, additional information will be provided before you enter into the relevant contract.
This may include, as applicable:
- the characteristics of the product or service;
- the price and applicable taxes or charges;
- payment arrangements;
- delivery or performance arrangements;
- contract duration;
- cancellation and termination arrangements;
- applicable restrictions; and
- any applicable guarantees or consumer rights.
A description on the Website or Application does not constitute acceptance of an order unless and until the applicable ordering process confirms that a contract has been formed.
Nothing in these Terms removes, restricts or limits any statutory rights that cannot lawfully be excluded or restricted.
10. Prices and payment
Where prices are displayed, we will endeavour to ensure that they are accurate.
Where applicable, prices will identify whether taxes, delivery charges or other mandatory charges are included or payable separately.
If an obvious pricing error occurs, we reserve the right to correct it. Where a contract has already been formed, we will only seek to rely on a correction where permitted by applicable law.
Payment methods and payment terms will be displayed or communicated as appropriate to the relevant transaction.
Unless otherwise stated, payment must be made using one of the payment methods offered during the relevant transaction.
11. Consumer cancellation, refunds and statutory rights
If you purchase goods, services or digital content as a consumer, you may have cancellation, refund, repair, replacement or other statutory rights under the laws applicable to your purchase.
These rights vary depending on:
- where you live;
- the type of product or service;
- how the contract was entered into; and
- the circumstances of the transaction.
Nothing in these Terms is intended to exclude or restrict such rights.
Where applicable, information concerning cancellation rights, returns and refunds will be provided before or at the time required by law.
Where a statutory cooling-off or cancellation period applies, it will be honoured in accordance with applicable law, subject to any lawful exceptions.
For digital content or services that begin immediately at your request, any applicable loss of a statutory cancellation right will only be relied upon where the required consent and acknowledgement have been obtained.
12. Subscriptions and recurring services
Where we offer subscriptions or recurring services through the Website, Application or otherwise, the applicable price, billing frequency, renewal arrangements and cancellation procedure will be clearly disclosed before you subscribe.
Unless otherwise stated or required by law, subscriptions will continue until cancelled in accordance with the applicable cancellation procedure.
We will not rely on a renewal or cancellation provision that is prohibited or restricted by applicable consumer law.
Where required, we will provide notice of changes to subscription prices or material terms and any associated cancellation rights.
13. Intellectual property
Unless otherwise stated, the Website, Application and their Content are owned by or licensed to AOLR or its licensors.
This includes, where applicable:
- text;
- graphics;
- photographs;
- logos;
- designs;
- software;
- databases;
- videos;
- audio;
- layout and presentation; and
- other original material.
You may access and use the Website and Application for your personal or legitimate business purposes in accordance with these Terms.
Unless permitted by law or expressly authorised by us, you must not:
- reproduce substantial parts of the Website or Application;
- republish Website or Application Content;
- sell, rent or sublicense Website or Application Content;
- modify or create derivative works from Website or Application Content;
- systematically extract or commercially exploit Website or Application data; or
- redistribute Website or Application Content.
Nothing in these Terms prevents you from exercising rights that cannot lawfully be restricted, including applicable copyright exceptions.
14. User-submitted content
Where the Website or Application allows you to submit comments, reviews, photographs, documents, messages or other material (“User Content”), you remain responsible for the content you submit.
You must ensure that your User Content:
- is accurate where it purports to state facts;
- does not unlawfully infringe another person’s rights;
- does not contain malicious software;
- is not unlawful, threatening, abusive, defamatory, fraudulent or otherwise harmful; and
- complies with applicable law.
By submitting User Content, you grant AOLR a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display that content to the extent reasonably necessary to operate and provide the relevant Website, Application or Service feature.
You retain ownership of your User Content.
We may remove or restrict User Content where reasonably necessary, including where we reasonably believe it breaches these Terms or applicable law.
15. Privacy
Our collection and use of personal information is governed by our Privacy Policy and applicable data-protection law.
The Privacy Policy applies to your use of the Website, Application and Services and should be read separately from these Terms.
Nothing in these Terms overrides your rights under applicable data-protection legislation.
16. Security
We take reasonable measures to protect the Website, Application and their systems.
However, no internet transmission, application or online service can be guaranteed to be completely secure.
You should take reasonable precautions when using the Website or Application, including maintaining appropriate security on your own devices and accounts.
You must notify us promptly if you become aware of a security vulnerability, unauthorised access or other security incident involving the Website, Application or Services.
17. Disclaimer of warranties
To the maximum extent permitted by applicable law, the Website, Application and general Content are provided on an “as available” basis.
We do not guarantee that:
- the Website or Application will always be available;
- the Website or Application will be completely free from errors;
- information will always be complete or current;
- the Website or Application will meet every individual requirement;
- the Website or Application will remain compatible with every device or operating system; or
- the Website or Application will be free from security vulnerabilities.
However, nothing in these Terms excludes or limits any warranty, guarantee, condition or other right that cannot legally be excluded or limited.
Where AOLR supplies goods or services to a consumer, those goods or services will comply with the mandatory standards and statutory rights applicable to the relevant contract.
18. Limitation of liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes, where applicable, liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- defective products where liability cannot lawfully be excluded;
- breach of mandatory consumer rights; or
- any other liability that cannot legally be excluded or limited.
Subject to the above, AOLR will not be liable for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Where permitted by law, AOLR will not be responsible for indirect or consequential losses arising from use of the Website, Application or Services.
If you are a consumer, nothing in this section affects your statutory rights.
If you are using the Website, Application or Services for business purposes, any additional contractual limitation of liability that applies to a particular product or service will be stated in the applicable commercial terms.
19. Indemnity
Where permitted by law, you agree to compensate AOLR for reasonable losses, liabilities, costs and expenses arising directly from your unlawful use of the Website, Application or Services or your material breach of these Terms.
This provision does not apply to the extent that the relevant loss was caused by AOLR’s own breach, negligence or unlawful conduct.
Nothing in this section imposes liability on a consumer beyond what is fair and legally permissible.
20. Suspension and termination
We may suspend or terminate your access to all or part of the Website, Application or Services where reasonably necessary, including where:
- you materially breach these Terms;
- your use presents a security or legal risk;
- suspension is required by law; or
- the relevant service is discontinued.
Where appropriate and reasonably practicable, we will give you notice before terminating an ongoing service.
Where you have paid for an ongoing service, termination will not affect any refund or other rights you have under applicable law.
Clauses which by their nature should continue after termination will remain effective, including provisions concerning intellectual property, liability, dispute resolution and applicable law.
21. Events outside our control
We will not be responsible for failure or delay in performing an obligation where the failure or delay results from circumstances reasonably outside our control.
Such circumstances may include natural disasters, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, industrial disputes, interruption of utilities or communications, internet failures, cyber incidents, government action or failure of third-party infrastructure.
We will take reasonable steps to minimise the effects of such events where practicable.
Nothing in this section affects mandatory consumer rights.
22. Complaints
We want to resolve complaints fairly and efficiently.
If you have a complaint concerning the Website, Application, a product or a service, please contact:
Email: [email protected]
Please provide enough information for us to identify the issue, including relevant order or transaction details where applicable.
We will consider complaints reasonably and respond within a reasonable period.
Where applicable, you retain any right to use a statutory or independent dispute-resolution mechanism available in your jurisdiction.
23. International use
The Website and Application may be accessible from countries outside the United Kingdom.
We do not represent that the Website, Application, their Content or any products or services are appropriate or legally available in every jurisdiction.
You are responsible for complying with laws applicable to you when accessing or using the Website, Application or Services.
Where mandatory consumer protection laws in your country apply to your transaction, nothing in these Terms is intended to deprive you of those protections.
24. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales, except to the extent that mandatory laws of another jurisdiction apply.
If you are a consumer, this choice of law does not deprive you of mandatory consumer protections that apply to you under the law of your country of residence.
Where legally permitted, disputes will be subject to the courts of England and Wales.
If you are a consumer resident outside England and Wales, you may also have the right to bring proceedings in the courts of your country of residence.
25. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable, where permitted.
If this is not possible, the affected provision will be removed.
The remaining provisions will continue in effect.
26. No waiver
If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right or provision.
A waiver will only be effective where expressly stated.
27. Entire agreement
These Terms, together with any additional terms expressly incorporated into them and any applicable purchase or service-specific terms, constitute the agreement between you and AOLR concerning your use of the relevant Website, Application or Service.
Nothing in this clause excludes liability for fraud or fraudulent misrepresentation or overrides mandatory legal rights.
28. Assignment
You may not transfer your contractual rights or obligations to another person where doing so would breach applicable law or the terms of your contract.
AOLR may transfer or assign its rights or obligations where reasonably necessary for the operation or restructuring of the business, provided that doing so does not adversely affect mandatory rights you have under applicable law.
29. Notices
Where we are required to provide you with a notice concerning these Terms or a service, we may do so by email, through your account, through the Website, within the Application or by another legally permitted method.
You may contact AOLR using:
Email: [email protected]
30. Accessibility
We aim to make the Website, Application and these Terms accessible and understandable to as many people as reasonably possible.
If you have difficulty accessing or understanding any part of the Website, Application or these Terms, please contact us at [email protected] and we will consider reasonable ways of assisting you.
31. Contact
For questions, complaints or other enquiries concerning these Terms:
AOLR
Surrey, United Kingdom
Email: [email protected]
End of Terms and Conditions
Version: 1.0
Effective: 9 September 2026